Verisure AS

Chief of Staff – Verisure Norway / Right hand to the MD

Verisure is seeking a talented, innovative, passionate Chief of Staff to report into the Managing Director Norway. The Chief- of-Staff will provide day-to-day support to the Managing Director in Norway by giving him additional leverage and amplifying his impact. This role provides an outstanding platform for a highly talented individual to work under the immediate supervision of the MD and generally help to implement its visions. The role is based in Oslo.

The role will be varied and is positioned to interact closely and with autonomy with the MD Norway, the local Management Team and other Leaders across the Group. Critical and strategic, the role will be expected to impact quickly and develop as the business grows. We are looking for someone who can make a tangible positive impact to transform and add value.

This is a great opportunity for a top performer / high potential candidate from a top tier strategy consulting firm to transition into the corporate world, have an impact on both strategic and operational projects, and being fast tracked into a leadership position. The role will provide visibility on various critical strategic and operational initiatives in Norway. This is an opportunity to visibly impact on our business and rapidly create a track record of success in a fast-growing company.

The company’s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit. 

Strategic context and Value proposition

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go To Market and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation.

Amongst other recent milestones, we received the backing of top tier private equity firms such as Hellman & Friedman, GIC (Government of Singapore Investment Corporation) and Alba Capital. In December 2019, we’ve formed a strategic partnership with Arlo Technologies, a world leader in connected cameras and acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce. More recently, we have successfully refinanced 1.6 billion euros of debt over the summer 2020.


Verisure Norway

Norway today is a one of Verisure’s largest markets-with more than 600 employees and a robust portfolio of satisfied and loyal customers. During the last four years the company has seen a strong growth/development and is now getting ready for the next phase of its transformation, and the Chief-of-Staff will be one of the main pillars. The Management Team in Norway is led by the Managing Director who has put a new plan in place to further drive value with an objective to significantly grow over the next 5 years across turnover, EBITDA and customer profitability KPIs. The organisation is young, dynamic, ambitious and courageous.

As a business we are committed to protect, serve and develop our base of >240.000 satisfied and loyal customers in Norway. Our customers have given us a great responsibility and rely on us to guard them in case of fire, burglary, and emergency. We are a company that is proud to protect, but also committed to develop and grow our portfolio. Our ambitions on portfolio development are significant on areas such as engagement, loyalty, CLV and ARPU.

We have great ambitions to grow the portfolio of satisfied customers in Norway and have a well-articulated, and tailor-made, GTM strategy in Norway. To support these ambitions we operate through a mix of marketing- and sales channels in Norway. We operate through traditional channels, but also with the latest technology has to offer, when it comes to growing and serving our portfolio. While we benefit from being a part of a Group, we take it seriously to be local in order to be successful and efficient when addressing the Norwegian market. We take great pride in continuously evolving and have a culture where testing and learning is key. Our next Chief-of-Staff will play an important role in the continuous development of our commercial strategy and execution where growth, profitability and CLTV are examples of priorities.


Responsibilities

The Chief-of-Staff will be a strategic partner and advisor to the Managing Director and the Management Team. The role will be transversal and have exposure to all the initiatives at Verisure Norway, while also have the end-to-end ownership of a number of critical and transformational projects.

Priorities will include:

  • End-to-end ownership of several critical and transformational projects, that could include:
    • Support in the development of new go-to-market and strategic partnerships
    • End-2-end process design of strategic changes and drive full roll out
    • Sales channel optimisation - optimizing sales processes, incentives and performance management structure to improve sales, installation and service lead times, to support an efficient omni channel strategy.
    • Develop better strategic knowledge of industry players and market commercial dynamics
    • Participate in business performance tools development
    • Importing group best practices and help applying them in Norway
    • Support in product-proposition-packaging work, e.g. roll-out of Arlo camera products across distribution footprint and development of new Securitas Direct alarm product suite
  • Right hand to Managing Director
    • Amplify impact and reach of Managing Director, supporting him on the definition and implementation of the strategy for Norway and key value creation initiatives
    • Closely work with MD on ad hoc interventions which require high attention and deep dive analysis
  • Transversal and multidisciplinary business enabler
    • Work closely with the entire Management Team on strategic and transversal projects impacting including Marketing and Lead Generation, Commercial channels including field sales, sales structure creation, alliances, Portfolio, Operations.
    • Facilitate interactions with many stakeholders at country and group level
    • Participate with strategic planning in projects for our company, both at country and global level

 

Candidate profile

Experiences and Qualifications

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals.

We are looking for a high potential / top performer individual, proactive, solution-oriented advisor focused on driving value to the business who is looking for a fast track into a leadership role leadership role.

  • High Potential / Top Performer from from either, or a mix of
    • Top tier strategic consulting firm
    • Fast paced international organization  with strong commercial and operational dynamics.
  • Proven strategic and complex project management skills from initiation, planning, design, up to execution.
  • Top tier education background with a minimum of a bachelor’s degree in an analytical field of study (such as engineering or business administration)
  • Ideally, previous hands-on experience with commercial projects/sales projects in fast paced B2B2C and B2C companies
  • Significant experience in multi-national and multi-cultural environment
  • Strong track record on project management and presentation skills
  • Fluent in Norwegian (or Swedish) and in English – any other European language would be an asset.


Competencies

  • High EQ, possesses high level of judgement, as well as discretion, strong management of confidentiality
  • Very strong people, process, and analytical skills 
  • An enthusiastic and high energy individual with a strong drive to create a positive work environment
  • Independent problem solver that can set priorities, make high quality judgements, lead team to setup decision points in a structured way, and enable efficient decision making
  • Excellent written and oral presentation and communication skills
  • Ability to understand and apply relevant commercial judgement to business decisions
  • Ability and willingness to take a "hands on" approach, while maintaining an ability for a high level or strategic view of program activities
  • A match to our culture – high energy and flex, fantastic at communication and huge amounts of drive. Collaborative working is key!

 

Strong fit with our Company DNA

  • Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
  • Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
  • Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
  • Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
  • With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.


Strong fit with our Verisure Leadership Model

  • We are responsible owners
    • We act as a long-term owner
    • We always put the customer first
    • We think and act big
    • We are accountable and responsible
  • We drive outstanding performance
    • We motivate others for high performance
    • We prioritise and decide with an analytical approach
    • We execute with excellence and with a sense of urgency
    • We empower our people
  • We build and grow a high-performance, diverse organization
    • We consciously build a learning culture
    • We set continuously higher standards for ourselves
    • We take responsibility for growing others
    • We build high-performance, diverse teams
  • We inspire and lead with courage, integrity, and purpose 
    • We inspire our people, honouring our mission and purpose
    • We lead with positive energy and genuine empathy
    • We act with self-confidence, humility, and resilience
    • We always behave with personal integrity and honesty, role-modelling our DNA

 

The Company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 3.5 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 23,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

30 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In December 2019, we formed a strategic partnership with Arlo Technologies, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business.

Our winning DNA

Everything we do is driven by our DNA.  Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.

  • Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
  • Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
  • Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
  • Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.

With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing

Send søknad